Nationally Recognised Qualifications

Impact Training & Development Solutions is accredited to deliver nationally recognised qualifications. We work with business to tailor each qualification to their specific needs while ensuring their people receive a formal qualification which recognises current skills and competencies.

BSB41004 - Certificate IV in Business (Frontline Management)

BSB30201 - Certificate III in Business Administration

TDT30102 - Certificate III in Transport and Distribution (Warehousing & Storage)

WRR30102 - Certificate III in Retail Supervision

WRR30202 - Certificate III in Retail Operations

WRR20102 - Certificate II in Retail Operations

NSW90502 - Course in OHS Consultation

NSW WorkCover - Introduction to Return-to-Work Coordination

BSB41004 - Certificate IV in Business (Frontline Management)

This course is designed for supervisors, team leaders, and section or department managers or for anyone who manages or supervises a team of people.

Frontline Management covers a variety of topics, including:

• Develop work priorities
• Promote Team Effectiveness
• Implement Effective Workplace Relationships
• Implement Operational Plan
• Monitor a Safe Workplace
• Co-ordinate Implementation of Customer Service Strategies
• Manage projects

BSB30102 - Certificate III in Business Administration

This qualification is suitable for those individuals who work in an administrative capacity that is subject to working with multiple types of software, time management at the customer interface.

Business Administration covers a variety of topics, including:

• Utilising Spreadsheets
• Utilising Databases
• Utilising Word Processors
• Utilising E-mail
• Organising Schedules
• Dealing with Customer Concerns
• Process Payroll
• Process General Ledger

TDT30102 - Certificate III in Transport and Distribution (Warehousing and Storeage)

This qualification is suitable for those individuals who work in a warehousing and storage environment.

Transport and Distribution covers a variety of topics, including:

• Occupational Health and Safety
• Maintaining operational Equipment
• Working with receival procedures
• Working with dispatch procedures
• Apply Quality Procedures
• Replenish Stock

WRR30102 - Certificate III in Retail Supervision

This qualification is suitable for those individuals who work in a retail environment that require competence in basic supervision as well as general retailing skills.

Retail Supervision covers a variety of topics, including:

• Maintain Store Safety
• Maintain Employee Relations
• Co-ordinate Work Teams
• Maintain Store Security
• Co-ordinate Merchandise Presentation

WRR30202 - Certificate III in Retail Operations

This qualification has been designed to develop the skills and knowledge of those people wishing to enter into more specialised retail roles. This would include responsibilities for advanced selling and merchandising.

Retail Operations covers a variety of topics, including:

• Build relationships with customers
• Profile a retial market
• Apply store security systems and procedures
• Maintain and order stock
• Monitor in-store visual merchandising display

WRR20102 - Certificate II in Retail Operations

This qualification has been designed as the entry level standard for the retail industry. It applies to those wishing to develop the skills and knowledge to begin a career in the retail industry.

Certificate II in Retail Operations covers a variety of topics, including:

• Occupational Health and Safety
• Communicating with others
• Interact with customers
• Minimise theft
• Apply Point of Sale Procedures
• Operate Retail Equipment

NSW90502 - Course in OHS Consultation

This course has been designed as the standard training required of those employees who make up the workplace safety committee.

OHS Consultation covers a variety of topics, including:

• Workplace Health and Safety
• The role of OHS Consultation in the Workplace
• Effective OHS Consultation in the Workplace
• Systematic Management of Health and Safety
• Continuous Improvement of OHS Systems

For more detailed information on these courses refer to National Training Information Service at the following website: www.ntis.gov.au