Policies, Procedures, Fees, Code of Practice

Our Policies and Procedures

As a professional Training organisation, we ensure all staff understand and comply with all State and Federal Legislation including legislation relating to Occupational Health and Safety, Privacy, Anti-Discrimination, Workplace Harassment, Freedom of Information and the Vocational Education and Training, Apprenticeships and Traineeships legislation.

As a Registered Training Organisation, ITDS complies with the Standards for Registered Training Organisations detailed in the Australian Quality Training Framework.

ITDS recognises the AQF and Statements of Attainment issued by other RTO's and has a clear process for students to apply for recognition of prior learning.

ITDS values the diversity of its team, clients and communities and respects the rights of individuals and groups to operate in an environment free of discrimination.

Our Fees

We offer competitive rates on all courses offered. Pricing for training courses or services can be negotiated by phoning ITDS on 02 47324642 or emailing tbadior@bigpond.net.au

Invoices will be forwarded following training. A cancellation fee may be charged if a course is cancelled within 7 days.

Information regarding cancellation / withdrawal fees will be provided to each client prior to the scheduling of training.

Our Code of Practice

"Impact Training and Development Solutions (ITDS) will adopt policies and management practices, which maintain high professional standards in the marketing and delivery of vocational education and training services and which safeguard the interests and welfare of trainees."

Our code of practice also encompasses:

Information provided to Clients & Trainees

Staff qualification

Training Environment

Qualifications & Statements of Attainment

Quality assurance and Improvement

Marketing

Trainee Grievances and appeals

For a full copy of our Code of Practice or other materials detailing the above matters, please phone 02 4732 4642 or contact us by email.